We want you to be pleased with your Flopsy Cotton Socks purchase.
Upon receipt of the kit, please check the contents carefully and report any missing or faulty items to us, immediately.
Under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), when you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing. This has to be done within 7 working days of receipt and the refund includes any delivery charge.
You must complete a 'Product Returns' form online via your account on this website.
To return a product, login to your account, go to your order history and and view your order (to do this click on the 'view order' icon that relates to the order which includes the product you wish to return). You will then see a 'returns' icon for each line item on your order. Click on the 'returns' icon relating to the product you wish to return and complete the form as required.
When returning goods, please ensure that reasonable care is taken. The kit must be returned in good condition (unless received as faulty) and care must be taken to ensure the kit is not damaged in transit.